Effective Date: 28 September, 2025

Welcome to Masusu. These Terms and Conditions (“Terms”) govern your use of our website, services, and any agreements entered into with us. By engaging with Masusu (“we,” “our,” “us”), you agree to these Terms. If you do not agree, please do not use our services.

1. Services

Masusu provides design, development, and related digital services. Specific services, deliverables, timelines, and costs will be defined in project proposals, statements of work, or agreements signed with each client.

2. Proposals & Agreements

• All proposals are valid for 30 days unless otherwise stated.

• A project begins only after a signed agreement and the initial payment (if applicable) have been received.

• Scope, timeline, and deliverables are based on the agreed proposal. Any additional requests may be subject to change orders and additional fees.

3. Payments

• All invoices are issued in USD (with INR values shown only as estimates, if applicable).

• Payments are due as outlined in your proposal/contract.

• Work may be paused or withheld if payments are late.

• Refunds: Masusu does not provide refunds. Instead, we ensure full clarity before kickoff so expectations are aligned.

4. Client Responsibilities

To ensure smooth delivery, clients agree to:

• Provide all necessary materials (brand assets, copy, imagery, credentials) on time.

• Review and approve work within agreed timelines.

• Communicate feedback clearly and promptly.

  Delays in providing required information may affect the project timeline.

5. Intellectual Property

• Before final payment: Masusu retains ownership of all work.

• After final payment: All approved deliverables are transferred to the client, except for:

  
  

  • Pre-existing tools, frameworks, or libraries used in development.

  • Agency credits or non-exclusive design elements.

  
  

• Masusu reserves the right to display completed projects as part of our portfolio (unless otherwise agreed in writing).

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project, except where disclosure is required by law.

7. Revisions & Scope

• Projects typically include a fixed number of revision rounds (defined in the proposal).

• Additional revisions or out-of-scope changes may incur extra charges.

8. Timelines

• Timelines are estimates and rely on client cooperation.

• Delays in client feedback, approvals, or asset delivery may extend the schedule.

• Masusu is not liable for missed deadlines caused by client delays.

9. Limitation of Liability

To the fullest extent permitted by law:

• Masusu is not liable for indirect, incidental, or consequential damages.

• Our total liability shall not exceed the fees paid for the specific project or service.

10. Third-Party Services

If your project involves third-party services (e.g., hosting providers, CMS platforms, integrations), Masusu is not responsible for:

• Downtime, errors, or failures in those services.

• Costs related to licensing or subscriptions (unless explicitly included in the project scope).

11. Termination

Either party may terminate a project with written notice if the other party breaches these Terms.

• Payments for work already completed remain due.

• If terminated by the client before completion, all deposits are non-refundable.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert applicable jurisdiction, e.g., India/Singapore], without regard to conflict of law principles.

13. Updates to Terms

We may update these Terms from time to time. Updates will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Masusu

📧 contact@masusu.xyz

🌐 masusu.xyz